New details have come out regarding RIM’s investigation into the 3-day service outage that occured world wide last month. There are some additional solutions that are being discussed in Waterloo to resolve the issue and prevent it from happening in the future. Hit the break for more info…
Initially the outage was caused by a “Core Switch Failure”, this failure caused a backlog of data that eventually snowballed into a world wide outage. RIM has assembled a “SWAT team” dedicated to assessing the outage and find the root cause. This team is headed by CTO David Yach, and a few other key personnel.
Patrick Spence, head of regional Sales and marketing, was interviewed in London recently and have a lot to say bout the outage and the BlackBerry service system. He made a mention of changing the traffic distribution from exlusively thru RIM’s servers, to intergrating carrier servers as well to avoid the issues that they have ran into last month.
Spence also discussed the delays of OS 2.0 for the PlayBook and the BBX smartphones. He said he would rather take the time to set up everything correctly and have 10 years worth of products then launch early and have a average experience for end users.
I know most people are upset about the letdown that happened at DevCon but we can only hope that the future holds all of the answers that we are looking for as BlackBerry users.