Some of you may know, the 9900/9930 Defender Series at Otterbox have been out of stock for a while now.
There was an inquiry as to why that was and here was the reply from the folks at Otterbox:
“There have been limited reports that the OtterBox® Defender Series® for BlackBerry® Bold™ 9900 does not meet our high quality standards. After a thorough internal investigation, our testing indicates that any issues are isolated and unusual.
However, we are committed to providing an excellent customer experience, so today we are announcing minor enhancements to improve the product. Protective foam has been added to the interior of the case to provide a cushioned, custom fit. The holster-style swivel belt clip has been adjusted to allow for easier functionality when securing the case and the “sleep” magnet has been recessed further into the clip.
Inventory is expected to be back in stock Dec. 10, at which time you will notice a new product number listed on www.otterbox.com. Any customer concerned with their current Defender Series for BlackBerry Bold 9900 is encouraged to contact customer service (firstname.lastname@example.org or 855-688-7269) for assistance. We are committed to our customers and will address their needs as best we can.”
A company that listens to consumer feedback is refreshing.