RIM is upgrading to BlackBerry® Mobile Voice System (MVS), RIM’s unified communications tool. BlackBerry MVS gives business users the ability to make or take desk phone calls all over the world with their BlackBerry smartphone. The update adds support for the latest BlackBerry 7.1 devices, additional PBX systems and regulatory compliance with third party call recording solutions. In order to comply with government or regulatory requirements, many organisations such as financial services providers need to record mobile phone calls. BlackBerry MVS 5.2 Service Pack 1 adds support for leading call recording solutions including Red Box Recorders.
In addition, the new release:
- Expands PBX platform support to include Siemens HiPath 4000 · Support the latest BlackBerry 7.1 devices including BlackBerry® Curve™ 9220, BlackBerry® Curve™ 9320 and BlackBerry® Curve™ 9310.
- Includes support for the ITU-T E.164, the international public telecommunication numbering plan and for call detail record (CDR) logging of mobile calls in Coordinated Universal Time (UTC) time standard BlackBerry MVS integrates an organisation’s BlackBerry smartphones with their corporate phone system (PBX). It provides a business user with the ability to use their regular desk phone number and extension from their BlackBerry smartphone. Employees can make and receive enterprise phone calls from their BlackBerry over a Wi-Fi connection, where available, or over the cellular network if on the move. Calls are routed through the PBX to ensure adherence to company policies, such as call recording. Employees also benefit from the convenience of a single work phone number shared between their desk phone and BlackBerry smartphone and unified services, such as voicemail and call forwarding.
Here’s what BlackBerry MVS customers are saying:
“The BlackBerry smartphone automatically adapts to wherever the user is and it is completely transparent for the person calling. If the employee can’t make it into the office for some reason, BlackBerry MVS and BlackBerry smartphone let them make and receive calls and send and receive email as if they were in the office.” – Erwan Le Hir, Infrastructure and Network manager, Leclerc Scarmor “I wanted to streamline our business and make it more cost effective by reducing the number of landlines and stopping phone tag. Most of all, I wanted to leverage the BlackBerry infrastructure that was already in place. Across our four locations, we’ve been able to do away with about 10 land lines that were costing us nearly £200 (US$322) a line. ” – Chris Sutcliffe, Group Finance Director, LTT Vending The update is available in over 45 countries across the globe from December 13 with further roll out expected. Contact firstname.lastname@example.org for more details.
Existing BlackBerry MVS 5 customers can download the update for free from: https://swdownloads.blackberry.com/Downloads/entry.do?code=62F91CE9B820A491EE78C108636DB089.
BlackBerry MVS integrates with the following PBX systems:
- Cisco Unified Communications Manager v6.1-8.6 o Cisco Business Edition 5000 & 6000 o Mitel Communications Director v4.2 – 5.0 o Avaya Communications Manager v3.1 – 6.0.1 o Nortel Communications Server CS 1000 v5.0 – 7.5 o Siemens OpenScape v5, v6 and HiPath 4000
To find out more about BlackBerry MVS, visit the BlackBerry for Business Blog: http://bizblog.blackberry.com/2012/12/mobile-voice-system-update/