How to Fix a “Bricked” BlackBerry 10 Device

Most of us Nerds have “bricked” our BlackBerry devices before and were able to recover it using the steps below. I have put together the below walk through on how to restore your BlackBerry 10. We hope these steps help you get back up and running fast.

  1. Close BlackBerry Link (and BlackBerry Desktop Software) if installed.
  2. Detach all BlackBerry smartphones, including the BlackBerry 10 smartphone that cannot be booted up.
  3. Using Internet Explorer, navigate to, scroll down the page and click the Check for Updates button.
  4. Connect the BlackBerry 10 smartphone that cannot be booted up.
  5. Hold the power button for 10 seconds until the BlackBerry smartphone turns off, then press the power button again to power it on. A prompt will appear and the BlackBerry smartphone will show in the drop down list shortly after the LED lights up red (USB: UNKNOWN or USB: BlackBerry (PIN) may also be displayed).
  6. Click the OK button within 15 seconds to continue.

Once the above steps are completed successfully a dialog will be displayed stating Checking for BlackBerry Device Software updates. The BlackBerry 10 smartphone will now power itself off after 120 seconds. Shortly after the 120 seconds, the BlackBerry smartphone LED should turn green. Continue to wait after the LED turns green and a prompt will display to install BlackBerry Device Software. Follow the prompts to install the BlackBerry Software and once the installation is complete, the smartphone will boot up and should be fully recovered.

Please note that NerdBerry does not accept any responsibility for anything this does to your device.  Please do not attempt these steps unless you are comfortable with what you are doing.  You will need a Windows machine to get back up and running with the steps above. Drop us a comment letting us know how it worked for you.

  • Kickor

    doesn’t work…

  • #4thewin

    I’ve got the same problem, bricked device. However, if I try to reload OS either through Link or, I get a message stating set up is not complete. I try to go to set up on the BB and I get a ghosted Blackberry 10 screen, and that’s it. If I try to go to settings to wipe/restore the device, it returns me to home screen. Any way to get this thing to reload, restore, wipe, anything?

  • duetronix

    thanks buh it returned a message saying no updates available

  • Harman Preet Singh

    it said: usb blackberry pin 2973…..
    and i tried my passwords that i may habd but they didnot work and i cant fix it now HELP it deleted my torch’s thing from the apploader

  • Hi,

    I tried to restore my BB Z10 as above said, but it is experiencing an error during “extracting device software”.

    Please help me out….